Payment methods
You can pay for your The Sleepy Company purchase safely and securely with Visa, Mastercard, Paypal, or Afterpay. All customer and payment details are secured and encrypted by SSL security technology. Additionally, your credit card information is never stored on our website.
Order confirmations
Once an order is placed you will receive an order confirmation via your nominated email address. Please ensure that all items ordered, your contact and delivery details contained on your order confirmation are correct. If not, please contact our office immediately so that we can amend your order. Once your order is dispatched, your items ordered and delivery details cannot be changed.
If you do not receive an order confirmation email, please contact our office, as the email address recorded may not be correct. We will confirm receipt of your order and arrange for a confirmation to be resent.
Prices
All prices stated on our website in Australian Dollars and are inclusive of GST. The Sleepy Company reserves the right to change product prices without notice.
Discount codes
You can redeem the coupon in your shopping cart or during checkout on our website. Please note that the coupon can only be used once and cannot be applied to items already discounted. Multiple coupon codes cannot be combined in a single order, and discounts cannot be applied after an order is placed or after the coupon's expiry date. If you need assistance, please contact us.
Order cancellations
Your order can be cancelled at any time prior to dispatch. All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled via email or in writing by you. You will receive a confirmation of cancellation via email from The Sleepy Company.
Product availability
The Sleepy Company updates its product availability daily. However, at times there may be an inventory error. If an item is unexpectedly out of stock or if there is any delay with the dispatch of your order you will be notified with 24 hours of purchase. You will be given the opportunity to either backorder the out of stock items or cancel your order at your convenience.
Promotions and subscriptions
You can subscribe to our newsletter to receive exclusive offers and notifications of new products. By placing an order with The Sleepy Company or registering as a customer you authorise us to send you promotional emails, exclusive sale offers and new product updates. You may unsubscribe from our newsletters at any time by clicking the unsubscribe link at the bottom of the newsletter.
Delivery
Delivery times given on this web site are indicative only. The Sleepy Company will not be liable for any failure to observe these delivery times. If however, delivery has not been affected after 14 days from the indicative delivery date the customer may treat the failure to deliver as a terminating contractual event and a full refund will be issued by The Sleepy Company to the customer.
The Sleepy Company is not liable for the non-delivery of parcels due to the incorrect address provided to The Sleepy Company by the customer.
The Sleepy Company is not liable for loss of parcels where customer had specified a delivery instruction to leave the parcel unattended at the delivery location.
For further info please see our shipping info page here
Missing item from order
If an item is missing from your order, you must contact us within 7 days of order delivery. You can use our Contact Form or Email us directly at info@sleepycompany.com. You’ll need to provide your order number and details of the missing item.
Returns and Exchanges
For products purchased directly from our website
If you are not 100% satisfied with your purchase for any reason, or if you would like to exchange for another size, print, or product, you have 30 days (from the date of delivery) to return it. Return products must be in original condition as set out below. Exchanges are limited to once per order.
Return conditions
You are welcome to try the product on your child, but please take adequate measures to preserve its condition.
- Return product(s) must be: unused, unworn, unsoiled, unwashed, free from any odours (such as perfume, laundry detergents, body or pet smell), free from human or pet hair, in the original state you received them, and in the original packaging.
- Packaging may consist of a drawstring bag, owner's guide, and room thermometer, OR just a drawstring bag, depending on the product purchased.
- Return product(s) must be repackaged properly, in the original packaging before returning.
- Please contact us on info@sleepycompany.com to obtain a return authorisation before returning any product(s) to us.
Kindly note, we do not sell used products to our customers. This is not only because customers have paid for a brand new product, but also to protect the health and wellbeing of little ones. Returned product(s) that do not meet our return conditions cannot be restocked and resold and therefore will be returned back to the customer at the customer’s expense.
Return authorisation and instructions
Please contact us on info@sleepycompany.com to obtain a return authorisation before returning any product(s) to us.
With the exception of faulty products, all products must be returned at your expense (However, we will cover the cost of shipping the exchange product(s) back out to you anywhere within Australia). Please use registered post or other secure method of delivery when sending the product(s) back to us. We are not responsible for any returned product(s) lost in transit.
Exchange process- once we receive the return product(s)
- We will contact you to process the price difference between the returned product(s) and the exchange product(s).
- We will post the exchange product(s) to you. We cover the cost of shipping the exchange product(s) back out to you anywhere within Australia.
- Please note, exchanges are limited to once per order.
Refund process- once we receive the return product(s)
- A full refund for the purchase price of the product(s) will be issued if the return is within 30 days of delivery, or a store credit if return is after 30 days of delivery.
- If you had paid for shipping on your order please note that shipping fees are not refundable as we have already incurred this cost with the carrier.
- If you had received free or discounted shipping, including free shipping for prior exchanges, or any offer discounts on your order, and after the return of your product(s) your order is no longer eligible for free or discounted shipping, or offer discounts, we will deduct the calculated amount from your refund.
For products purchased from our authorised retailers
Returns or exchanges for products purchased from our authorised retailers need to be processed directly with the respective retailer. Please contact the retailer directly to inquire about their return and exchange policy.
Faulty Products
For products purchased directly from our website
If you have received a product from us and believe it is faulty or damaged, you must email us at info@sleepycompany.com immediately (as soon as you become aware of the issue) with the following information to ensure your claim is valid:
- Your proof of purchase or order number
- Clear photos showing both the fault on the product and the product care/size label
After receiving the provided information, we will promptly assess it in accordance with our faulty products terms and conditions and get in touch with you via email.
For products purchased from our authorised retailers
If you have purchased our products from one of our authorised retailers and believe you have received a faulty product, we kindly request that you first contact the retailer directly. They will provide you with assistance in filing your claim and will ensure that all necessary information, including claim forms and supporting images, is forwarded to us for assessment. After receiving claim from the retailer, we will promptly assess it in accordance with our faulty products terms and conditions and get in touch with you via email.
Faulty products terms and conditions
If our assessment confirms that the fault is due to a manufacturing defect, we will take appropriate measures to rectify the issue at no cost to you. This may involve repairing or replacing the product.
In some instances, if we are unable to determine the fault from the provided images, we may need you to return the product to us for further inspection. If this is necessary, we will facilitate the return process by providing you with a prepaid shipping label via email.
It's important to note that if the fault is found to be unrelated to a manufacturing defect, the product will be returned to you at your expense. We would like to highlight that we do not accept claims for the following situations:
- Purchases made from resellers who are not our authorised retailers.
- Damage arising from normal wear and tear, negligent use or care, accidental damage, or improper handling of the product.
- Insignificant minor variations in dimensions, color, and appearance.
- Minor imperfections or superficial blemishes.
- Fit-related concerns specific to individual baby or child.
Please note that garments may fit differently on babies and children due to their diverse sizes, growth rates, and body shapes. Additionally, individual preferences and comfort levels may vary, and thus fit-related issues are not covered under our faulty products policy. If you have any concerns regarding the fit of the product for your baby or child, please refer to the appropriate policy:
- If you purchased directly from us, please consult our return and exchange policy.
- If you purchased the product through our authorised retailers, please refer to their return and exchange policy.
Clearance, NQR, and TRIED-ON items
NQR (Not Quite Right) stock
These are new and very much functional products with minor imperfections and defects such as but not limited to:
- Minor soiling (washing will normally clean these)
- Minor marks (may or may not come off after washing)
- Small holes or loose stitching, which has been repaired to prevent pulling away further.
- Arms or legs already extended to the bigger size.
- Detachable sleeves of different colour to the body.
TRIED-ON Stock
These items were briefly tried-on or tested but are in excellent condition with no functional defects or wear and tear. Some items may retain slight scent/soiling from being tried on. Simply wash them to enjoy your fantastic find!
Returns and Exchanges of Clearance, NQR, and TRIED-ON items
Sorry, we do not offer ‘change of mind’ refunds or exchanges on Clearance, NQR, or TRIED-ON items.
Warranty on Clearance, NQR, and TRIED-ON items
The purchase of Clearance, NQR, or TRIED-ON items forfeits the warranty for any defects disclosed to the customer during the time of purchase.
Refusal to supply
The Sleepy Company reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that we believe violates any of the above terms and conditions. The Sleepy Company further reserves the right to refuse or discontinue supply or services of any products without notice at The Sleepy Company’s own discretion
User generated contents and reviews
By submitting user-generated content (including but not limited to text, images, and videos) via our website, email, social media, or third-party platforms, you grant The Sleepy Company Pty Ltd a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, distribute, and display the content in any media, including but not limited to our website, social media, and marketing materials. You acknowledge that The Sleepy Company Pty Ltd may use this content without further permission, attribution, or compensation. If you would like us to remove your submitted content from our platforms, please email us at info@sleepycompany.com
Disclaimer and use of our website
Every effort has been made to ensure the product information on this website is correct, however The Sleepy Company makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is" basis.
Other information provided on this website is not medical or professional advice; no cure or treatment for disease is offered. The Sleepy Company recommends you seek professional advice for you and your child's individual needs.
The Sleepy Company is not liable in any way for any damages resulting from the use of this Website.
These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
Privacy policy
We highly value your online privacy and thank you for choosing our services. We strive to offer you a secure, seamless, and efficient shopping experience. To achieve this, we only collect the necessary personal information required for providing our services. This information is solely used to enhance your shopping experience.
For the purpose of delivering your goods, we may share your delivery details with a trusted third-party delivery service provider. Rest assured that this information is shared exclusively for the purpose of ensuring successful delivery to you.
Please note that we never collect or store your credit card information on our website. At no point do we disclose your payment information to any third-party vendor, associate, or service provider.
We remain committed to safeguarding your privacy and maintaining the trust you have placed in us. If you have any concerns or further questions regarding our privacy practices, please feel free to contact us.
