Standard Shipping

• $6.95 for orders with lightweight items.
• $10.95 for orders with larger items.
• Shipped via Australia Post or Sendle
• Est. delivery approx 2-7 business days* from despatch.
• Tracking included.

* A longer delivery time may apply for NT, TAS, WA, and some regional/remote locations. The Sleepy Company cannot make guarantees on behalf of any carriers particularly where delivery times and tracking information are concerned.

Please note: We do not ship to Parcel Lockers.

Express Shipping (fastest delivery option)

• Weight based rate. Calculate in cart or at checkout.
• Shipped via Australia Post
• Est. delivery approx 1-3 business days* from despatch.
• Tracking included.

* Australia Post no longer guarantees next-business-day delivery on Express Shipping. It is however prioritised over standard shipping and is still the fastest shipping option. A longer delivery time may apply for NT, TAS, WA, and some regional/remote locations. The Sleepy Company cannot make guarantees on behalf of any carriers particularly where delivery times and tracking information are concerned.

Please note: We do not ship to Parcel Lockers.

Processing and Despatch

We dispatch orders daily, Monday to Friday, from our Brisbane warehouse. Orders placed before 9 AM (Mon-Fri) will be dispatched the same day. Orders placed after 9 AM will be dispatched the next business day. Orders placed on weekends or public holidays (national and state-specific) will also be dispatched the next business day.

Order Confirmation and Tracking

After placing your order, you'll receive an order confirmation email with your purchase details. Please check that the delivery address is correct. If you need to make any changes, please contact us immediately at info@sleepycompany.com within 1 hour of placing your order for assistance.

A shipping confirmation email with tracking information will be sent once your order has been dispatched from our warehouse.

If you don’t receive the order or shipping confirmation emails, check your junk, spam, or promotions folders. If you entered an incorrect email address, please contact us to update it.

To ensure you receive all our emails, please add info@sleepycompany.com to your "safe sender list" in your email client.

Tracking orders shipped via Australia Post

To track your order and to get estimated delivery dates, download the Australia Post mobile app. Alternatively, you can also track your order from their online tracking website: https://auspost.com.au/mypost/track/search You will need to enter the tracking number which can be found in your shipment confirmation email.

For any disruptions or service updates regarding Australia Post deliveries, please visit: https://auspost.com.au/disruptions-and-updates/domestic-service-updates

Tracking orders shipped via Sendle

To track orders sent via Sendle (tracking numbers starting with 'S' e.g., S3NDL301), please visit Sendle's tracking website: https://try.sendle.com/en-au/tracking You will need to enter the tracking number which can be found in your shipment confirmation email.

Re-shipping

Re-shipping fee applies to parcels returned to The Sleepy Company. Re-shipping situations may occur if:

• there was an ordering error from the customer’s behalf and customer requests the parcel to be retracted before delivery,
• if carriers failed to deliver due to incorrect delivery address supplied by customer,
• or if the customer does not pick up the parcel from the local post office (in cases where customer was not home during delivery) and the parcel is eventually returned to us.

If you are not 100% satisfied with your purchase for any reason, or if you would like to exchange for another size, print, or product, you have 30 days (from the date of delivery) to return it. Return products must be in original condition as set out below. Exchanges are limited to once per order.

Return conditions

You are welcome to try the product on your child, but please take adequate measures to preserve its condition.

• Return product(s) must be: unused, unworn, unsoiled, unwashed, free from any odours (such as perfume, laundry detergents, body or pet smell), free from human or pet hair, in the original state you received them, and in the original packaging.
• Packaging may consist of a drawstring bag, owner's guide, and room thermometer, OR just a drawstring bag, depending on the product purchased.
• Return product(s) must be repackaged properly, in the original packaging before returning.
• Please contact us on info@sleepycompany.com to obtain a return authorisation before returning any product(s) to us.

Kindly note, we do not sell used products to our customers. This is not only because customers have paid for a brand new product, but also to protect the health and wellbeing of little ones. Returned product(s) that do not meet our return conditions cannot be restocked and resold and therefore will be returned back to the customer at the customer’s expense.

Return authorisation and instructions

Please contact us on info@sleepycompany.com to obtain a return authorisation before returning any product(s) to us.

With the exception of faulty products, all products must be returned at your expense (However, we will cover the cost of shipping the exchange product(s) back out to you anywhere within Australia). Please use registered post or other secure method of delivery when sending the product(s) back to us. We are not responsible for any returned product(s) lost in transit.

Exchange process- once we receive the return product(s)

• We will contact you to process the price difference between the returned product(s) and the exchange product(s).
• We will post the exchange product(s) to you. We cover the cost of shipping the exchange product(s) back out to you anywhere within Australia.
• Please note, exchanges are limited to once per order.

Refund process- once we receive the return product(s)

• A full refund for the purchase price of the product(s) will be issued if the return is within 30 days of delivery, or a store credit if return is after 30 days of delivery.
• If you had paid for shipping on your order please note that shipping fees are not refundable as we have already incurred this cost with the carrier.
• If you had received free or discounted shipping, including free shipping for prior exchanges, or any offer discounts on your order, and after the return of your product(s) your order is no longer eligible for free or discounted shipping, or offer discounts, we will deduct the calculated amount from your refund.

For products purchased from our authorised retailers

Returns or exchanges for products purchased from our authorised retailers need to be processed directly with the respective retailer. Please contact the retailer directly to inquire about their return and exchange policy.