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**Safety measures to keep our customers and team members safe**

Dear Customers,

The health and safety of our customers and our team members is our utmost priority. Our team members are trained and committed to best hygiene practices and will take utmost care in processing your orders.

We have stock available and we are continuing to trade as normal.

Furthermore, as advised by our delivery partner Australia Post:

  • All parcels – be it at a post office or at a residence – will no longer require a signature for delivery or collection.
  • In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.
  • The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

We thank you for your support as we work together to ensure our community stays safe and healthy.

Kind regards,
The Sleepy Company Team

Australia Wide Shipping

Standard Shipping

  • $6.95 for orders with lightweight items.
  • $9.95 for orders with larger items.
  • Sent via Australia Post
  • Est. delivery approx 2-6 business days* from despatch.
  • Tracking included.

* A longer delivery time may apply for some areas and regional addresses. Please check https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage for further info on delivery times. The Sleepy Company cannot make guarantees on behalf of any carriers particularly where delivery times and tracking information are concerned.

Please note: We do not ship to Parcel Locker or Parcel Collect.

Express Shipping

  • Weight based rate. Calculate in cart or at checkout.
  • Sent via Australia Post
  • Est. delivery approx 1-3 business days* from despatch.
  • Tracking included.

* Express Post is not guaranteed next-day delivery to all locations. It is however prioritised and thus quicker than standard shipping. A longer delivery time may apply due to COVID-19 situation. Please check https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage for further info on delivery times. The Sleepy Company cannot make guarantees on behalf of any carriers particularly where delivery times and tracking information are concerned.

Please note: We do not ship to Parcel Lockers.

 

New Zealand Shipping

DHL Global Mail

  • $9.95 Flat-Rate for all orders.
  • Est. delivery approx 5-10 business days* from despatch.
  • Tracking included.
  • Sent via DHL Global Mail from Australia. Once parcel reaches NZ, it is delivered by DHL’s local partner Aramex New Zealand.

* The Sleepy Company cannot make guarantees on behalf of any carriers particularly where delivery times and tracking information are concerned.

 

Other International Shipping

We ship to all other countries using DHL Global Mail service. Estimated delivery timeframe is approximately 7-14 business days from despatch. Please note: The Sleepy Company cannot make guarantees on behalf of any carriers particularly where delivery times and tracking information are concerned.

Shipping rates are weight based. Rates can be calculated in cart or is automatically calculated during checkout.

Your order may be subject to import taxes, customs duties and fees that you may have to pay ahead of delivery once a shipment reaches your country. You should contact your local customs office for further information.

 

Processing times, Tracking, and Re-shipping

Processing and Despatch

All Australian orders are processed and despatched within 24 hours of being received except during weekends and public holidays. International orders are despatched within 48 hours of being received except during weekends and public holidays.

Please note: During busier periods where large number of orders are expected, there may be a few days delay in despatch. We'll notify you by email if this is the case.

If a product is out of stock, you will be notified immediately.

Order Confirmation and Tracking

Order confirmation is emailed to you automatically upon successful order. If you do not receive a timely order confirmation, please check your email client’s junk/spam/promotions folders.

Please add our email address info@sleepycompany.com to your "safe sender list" in your email client to help ensure you receive all of our emails.

Shipping confirmation email with tracking info will be emailed to you once your order has been despatched from our warehouse.

Re-shipping

Re-shipping fee applies to parcels returned to The Sleepy Company. Re-shipping situations may occur if:

  • there was an ordering error from the customer’s behalf and customer requests the parcel to be retracted before delivery,
  • if carriers failed to deliver due to incorrect delivery address supplied by customer,
  • or if the customer does not pick up the parcel from the local post office (in cases where customer was not home during delivery) and the parcel is eventually returned to us.
 

Returns and Exchanges

If you are not 100% satisfied with your purchase for any reason, or if you would like to exchange for another size, print, or product, you have 30 days (from the date of delivery) to return it. Return products must be in original condition as set out below.

Return conditions

You are welcome to try the product on your child, but please take adequate measures to preserve its condition.

  • Return product(s) must be: unused, unworn, unsoiled, unwashed, free from any odours (such as perfume, laundry detergents, body or pet smell), free from human or pet hair, in the original state you received them, and in the original packaging.
  • Packaging may consist of a drawstring bag, owner's guide, and room thermometer, OR just a drawstring bag, depending on the product purchased.
  • Return product(s) must be repackaged properly, in the original packaging before returning.
  • Please contact us on info@sleepycompany.com to obtain a return authorisation before returning any product(s) to us.

Kindly note, we do not sell used products to our customers. This is not only because customers have paid for a brand new product, but also to protect the health and wellbeing of little ones. Returned product(s) that do not meet our return conditions cannot be restocked and resold and therefore will be returned back to the customer at the customer’s expense.

Return authorisation and instructions

Please contact us on info@sleepycompany.com to obtain a return authorisation before returning any product(s) to us.

With the exception of faulty products under warranty, all products must be returned at your expense (However, we will cover the cost of shipping the exchange product(s) back out to you anywhere within Australia). Please use registered post or other secure method of delivery when sending the product(s) back to us. We are not responsible for any returned product(s) lost in transit.

Exchange process- once we receive the return product(s)

  • We will contact you to process the price difference between the returned product(s) and the exchange product(s).
  • We will post the exchange product(s) to you. We cover the cost of shipping the exchange product(s) back out to you anywhere within Australia. For International exchanges regular shipping rates apply.

Refund process- once we receive the return product(s)

  • A full refund for the purchase price of the product(s) will be issued if the return is within 30 days of delivery, or a store credit if return is after 30 days of delivery.
  • If you had paid for shipping on your order please note that shipping fees are not refundable as we have already incurred this cost with the carrier.
  • If you had received free or discounted shipping, including free shipping for prior exchanges, or any offer discounts on your order, and after the return of your product(s) your order is no longer eligible for free or discounted shipping, or offer discounts, we will deduct the calculated amount from your refund.

Product Warranty

We offer 30 days warranty* on all our products, for any faults or defects, with the exception of damaged goods due to customer's own negligence or normal wear and tear of the goods.

All products are checked prior to dispatch. However, if you receive a product which you believe is faulty or damaged please contact us immediately. You may be requested to provide photographs of the product to assist in determining the fault or damage.

If the product is determined to be faulty or damaged:

  • We will pay the repair costs of your product
  • If repair is not possible, we'll send you a replacement
  • You may be required to send the faulty/damaged product back to us for inspection. If this is the case we will email you a prepaid label you can use to send the faulty/damaged product back to us.

Your warranty begins from the date of delivery.

Please carefully read and follow the Care Instructions and Important Information in your Owner’s Guide (included with your product) to ensure you get the most out of your garment.

*Warranty covers, workmanship (seams/stitching), parts (zippers), and any fabric damage present when you first received your new product.
*Fabric damage or wear and tear as a result of item being used is not covered by the warranty, as this is something we have no control over.

 

NQR Seconds & Clearance products

NQR (Not Quite Right) Seconds are new and very much functional products which have failed quality inspections, due to minor imperfections and defects such as but not limited to:

  • Minor soiling (washing will normally clean these)
  • Minor marks (may or may not come off after washing)
  • Small holes or loose stitching, which has been repaired to prevent pulling away further.
  • Arms or legs already extended to the bigger size.
  • Detachable sleeves of different colour to the body.

Clearance products are just older styles we no longer make.

Returns and Exchanges of NQR Seconds & Clearance products

Sorry, we do not offer ‘change of mind’ refunds or exchanges on sale/discounted products such as NQR or Clearance products.

Warranty on NQR Seconds & Clearance products

The purchase of NQR or Clearance product(s) forfeits the warranty for any defects disclosed to the customer during the time of purchase. Warranty still applies to other defects unknown at the time of purchase.

 
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