Holidays Closure
Dear Customers,
Our office and warehouse is currently closed for the holidays and will reopen on 6 January 2025.
Orders Placed During Closure
Our website remains open to take orders 24/7, 365 days. Orders placed during our closure will be dispatched on a first-come, first-served basis once we reopen.
We wish you and your family a Merry Christmas and a Happy New Year!
Shipping Update
Most parcels arrive on time, but delays may be experienced due to:
- Extreme weather and flooding which may cause damage and closure of rail lines and major roads.
- During peak periods (such as Nov-Dec), all locations Australia wide may experience some delivery delays.
- A longer delivery time may apply for NT, TAS, WA, and some regional/remote locations.
To avoid unexpected delays we recommend you choose the Express Shipping option during checkout.
Australia Wide Shipping Options
Standard Shipping
- $6.95 for orders with lightweight items.
- $10.95 for orders with larger items.
- Shipped via Australia Post or Sendle
- Est. delivery approx 2-7 business days* from despatch.
- Tracking included.
* A longer delivery time may apply for NT, TAS, WA, and some regional/remote locations. The Sleepy Company cannot make guarantees on behalf of any carriers particularly where delivery times and tracking information are concerned.
Please note: We do not ship to Parcel Lockers.
Express Shipping (fastest delivery option)
- Weight based rate. Calculate in cart or at checkout.
- Shipped via Australia Post
- Est. delivery approx 1-3 business days* from despatch.
- Tracking included.
* Australia Post no longer guarantees next-business-day delivery on Express Shipping. It is however prioritised over standard shipping and is still the fastest shipping option. A longer delivery time may apply for NT, TAS, WA, and some regional/remote locations. The Sleepy Company cannot make guarantees on behalf of any carriers particularly where delivery times and tracking information are concerned.
Please note: We do not ship to Parcel Lockers.
International Shipping
Sorry, we currently do not ship outside of Australia.
Processing and Despatch
We dispatch orders daily, Monday to Friday, from our Brisbane warehouse. Orders placed before 9 AM (Mon-Fri) will be dispatched the same day. Orders placed after 9 AM will be dispatched the next business day. Orders placed on weekends or public holidays (national and state-specific) will also be dispatched the next business day.
Order Confirmation and Tracking
After placing your order, you'll receive an order confirmation email with your purchase details. Please check that the delivery address is correct. If you need to make any changes, please contact us immediately at info@sleepycompany.com within 1 hour of placing your order for assistance.
A shipping confirmation email with tracking information will be sent once your order has been dispatched from our warehouse.
If you don’t receive the order or shipping confirmation emails, check your junk, spam, or promotions folders. If you entered an incorrect email address, please contact us to update it.
To ensure you receive all our emails, please add info@sleepycompany.com to your "safe sender list" in your email client.
Tracking orders shipped via Australia Post
To track your order and to get estimated delivery dates, download the Australia Post mobile app. Alternatively, you can also track your order from their online tracking website: https://auspost.com.au/mypost/track/search You will need to enter the tracking number which can be found in your shipment confirmation email.
For any disruptions or service updates regarding Australia Post deliveries, please visit: https://auspost.com.au/disruptions-and-updates/domestic-service-updates
Tracking orders shipped via Sendle
To track orders sent via Sendle (tracking numbers starting with 'S' e.g., S3NDL301), please visit Sendle's tracking website: https://try.sendle.com/en-au/tracking You will need to enter the tracking number which can be found in your shipment confirmation email.
Re-shipping
Re-shipping fee applies to parcels returned to The Sleepy Company. Re-shipping situations may occur if:
- there was an ordering error from the customer’s behalf and customer requests the parcel to be retracted before delivery,
- if carriers failed to deliver due to incorrect delivery address supplied by customer,
- or if the customer does not pick up the parcel from the local post office (in cases where customer was not home during delivery) and the parcel is eventually returned to us.
Missing item from order
If an item is missing from your order, you must contact us within 7 days of order delivery. You can use our Contact Form or Email us directly at info@sleepycompany.com. You’ll need to provide your order number and details of the missing item.
Returns and Exchanges
For products purchased directly from our website
If you are not 100% satisfied with your purchase for any reason, or if you would like to exchange for another size, print, or product, you have 30 days (from the date of delivery) to return it. Return products must be in original condition as set out below. Exchanges are limited to once per order.
Return conditions
You are welcome to try the product on your child, but please take adequate measures to preserve its condition.
- Return product(s) must be: unused, unworn, unsoiled, unwashed, free from any odours (such as perfume, laundry detergents, body or pet smell), free from human or pet hair, in the original state you received them, and in the original packaging.
- Packaging may consist of a drawstring bag, owner's guide, and room thermometer, OR just a drawstring bag, depending on the product purchased.
- Return product(s) must be repackaged properly, in the original packaging before returning.
- Please contact us on info@sleepycompany.com to obtain a return authorisation before returning any product(s) to us.
Kindly note, we do not sell used products to our customers. This is not only because customers have paid for a brand new product, but also to protect the health and wellbeing of little ones. Returned product(s) that do not meet our return conditions cannot be restocked and resold and therefore will be returned back to the customer at the customer’s expense.
Return authorisation and instructions
Please contact us on info@sleepycompany.com to obtain a return authorisation before returning any product(s) to us.
With the exception of faulty products, all products must be returned at your expense (However, we will cover the cost of shipping the exchange product(s) back out to you anywhere within Australia). Please use registered post or other secure method of delivery when sending the product(s) back to us. We are not responsible for any returned product(s) lost in transit.
Exchange process- once we receive the return product(s)
- We will contact you to process the price difference between the returned product(s) and the exchange product(s).
- We will post the exchange product(s) to you. We cover the cost of shipping the exchange product(s) back out to you anywhere within Australia.
- Please note, exchanges are limited to once per order.
Refund process- once we receive the return product(s)
- A full refund for the purchase price of the product(s) will be issued if the return is within 30 days of delivery, or a store credit if return is after 30 days of delivery.
- If you had paid for shipping on your order please note that shipping fees are not refundable as we have already incurred this cost with the carrier.
- If you had received free or discounted shipping, including free shipping for prior exchanges, or any offer discounts on your order, and after the return of your product(s) your order is no longer eligible for free or discounted shipping, or offer discounts, we will deduct the calculated amount from your refund.
For products purchased from our authorised retailers
Returns or exchanges for products purchased from our authorised retailers need to be processed directly with the respective retailer. Please contact the retailer directly to inquire about their return and exchange policy.
Faulty Products
For products purchased directly from our website
If you have received a product from us and believe it is faulty or damaged, you must email us at info@sleepycompany.com immediately (as soon as you become aware of the issue) with the following information to ensure your claim is valid:
- Your proof of purchase or order number
- Clear photos showing both the fault on the product and the product care/size label
After receiving the provided information, we will promptly assess it in accordance with our faulty products terms and conditions and get in touch with you via email.
For products purchased from our authorised retailers
If you have purchased our products from one of our authorised retailers and believe you have received a faulty product, we kindly request that you first contact the retailer directly. They will provide you with assistance in filing your claim and will ensure that all necessary information, including claim forms and supporting images, is forwarded to us for assessment. After receiving claim from the retailer, we will promptly assess it in accordance with our faulty products terms and conditions and get in touch with you via email.
Faulty products terms and conditions
If our assessment confirms that the fault is due to a manufacturing defect, we will take appropriate measures to rectify the issue at no cost to you. This may involve repairing or replacing the product.
In some instances, if we are unable to determine the fault from the provided images, we may need you to return the product to us for further inspection. If this is necessary, we will facilitate the return process by providing you with a prepaid shipping label via email.
It's important to note that if the fault is found to be unrelated to a manufacturing defect, the product will be returned to you at your expense. We would like to highlight that we do not accept claims for the following situations:
- Purchases made from resellers who are not our authorised retailers.
- Damage arising from normal wear and tear, negligent use or care, accidental damage, or improper handling of the product.
- Insignificant minor variations in dimensions, color, and appearance.
- Minor imperfections or superficial blemishes.
- Fit-related concerns specific to individual baby or child.
Please note that garments may fit differently on babies and children due to their diverse sizes, growth rates, and body shapes. Additionally, individual preferences and comfort levels may vary, and thus fit-related issues are not covered under our faulty products policy. If you have any concerns regarding the fit of the product for your baby or child, please refer to the appropriate policy:
- If you purchased directly from us, please consult our return and exchange policy.
- If you purchased the product through our authorised retailers, please refer to their return and exchange policy.
Clearance, NQR, and TRIED-ON items
NQR (Not Quite Right) stock
These are new and very much functional products with minor imperfections and defects such as but not limited to:
- Minor soiling (washing will normally clean these)
- Minor marks (may or may not come off after washing)
- Small holes or loose stitching, which has been repaired to prevent pulling away further.
- Arms or legs already extended to the bigger size.
- Detachable sleeves of different colour to the body.
TRIED-ON Stock
These items were briefly tried-on or tested but are in excellent condition with no functional defects or wear and tear. Some items may retain slight scent/soiling from being tried on. Simply wash them to enjoy your fantastic find!
Returns and Exchanges of Clearance, NQR, and TRIED-ON items
Sorry, we do not offer ‘change of mind’ refunds or exchanges on Clearance, NQR, or TRIED-ON items.
Warranty on Clearance, NQR, and TRIED-ON items
The purchase of Clearance, NQR, or TRIED-ON items forfeits the warranty for any defects disclosed to the customer during the time of purchase.
