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Shipping Update

Most parcels arrive on time, but delays may be experienced due to:

  • COVID-19 cases in the community affecting delivery partner operations.
  • Extreme weather and flooding which may cause damage and closure of rail lines and major roads.
  • During peak periods (such as Nov-Dec), all locations Australia wide may experience some delivery delays.
  • A longer delivery time may apply for NT, TAS, WA, and some regional/remote locations.

To avoid unexpected delays we recommend you choose the Express Shipping option during checkout.

Tracking orders shipped via Australia Post

To track your order and to get estimated delivery dates, download the Australia Post mobile app. Alternatively, you can also track your order from their online tracking website: https://auspost.com.au/mypost/track/#/search You will need to enter the tracking number which can be found in your shipment confirmation email. If you do not receive a timely shipment confirmation, please check your email client’s junk/spam/promotions folders.

For any disruptions or service updates regarding Australia Post deliveries, please visit: https://auspost.com.au/service-updates/domestic-service-updates

Tracking orders shipped via Sendle

To track orders sent via Sendle (tracking numbers starting with 'S' e.g., S3NDL301), please visit Sendle's tracking website: https://try.sendle.com/en-au/tracking You will need to enter the tracking number which can be found in your shipment confirmation email. If you do not receive a timely shipment confirmation, please check your email client’s junk/spam/promotions folders.

Australia Wide Shipping Options

Standard Shipping

  • $6.95 for orders with lightweight items.
  • $10.95 for orders with larger items.
  • Shipped via Australia Post or Sendle
  • Est. delivery approx 2-7 business days* from despatch.
  • Tracking included.

* A longer delivery time may apply for NT, TAS, WA, and some regional/remote locations. The Sleepy Company cannot make guarantees on behalf of any carriers particularly where delivery times and tracking information are concerned.

Please note: We do not ship to Parcel Lockers.

Express Shipping (fastest delivery option)

  • Weight based rate. Calculate in cart or at checkout.
  • Shipped via Australia Post
  • Est. delivery approx 1-3 business days* from despatch.
  • Tracking included.

* Australia Post no longer guarantees next-business-day delivery on Express Shipping. It is however prioritised over standard shipping and is still the fastest shipping option. A longer delivery time may apply for NT, TAS, WA, and some regional/remote locations. The Sleepy Company cannot make guarantees on behalf of any carriers particularly where delivery times and tracking information are concerned.

Please note: We do not ship to Parcel Lockers.

International Shipping

Sorry, we currently do not ship outside of Australia.

Processing and Despatch

  • All orders are processed and despatched within 24 hours of being received except during weekends and public holidays.
  • Please note: During busier periods where large number of orders are expected, there may be a few days delay in despatch. We'll notify you by email if this is the case.
  • If a product is out of stock, you will be notified immediately.

Order Confirmation and Tracking

  • Order confirmation is emailed to you automatically upon successful order.
  • Shipping confirmation email with tracking info will be emailed to you once your order has been despatched from our warehouse.
  • If you do not receive a timely order or shipment confirmation, please check your email client’s junk/spam/promotions folders.
  • Please add our email address info@sleepycompany.com to your "safe sender list" in your email client to help ensure you receive all of our emails.

Re-shipping

Re-shipping fee applies to parcels returned to The Sleepy Company. Re-shipping situations may occur if:

  • there was an ordering error from the customer’s behalf and customer requests the parcel to be retracted before delivery,
  • if carriers failed to deliver due to incorrect delivery address supplied by customer,
  • or if the customer does not pick up the parcel from the local post office (in cases where customer was not home during delivery) and the parcel is eventually returned to us.

Missing item from order

If an item is missing from your order, you must contact us within 7 days of order delivery. You can use our Contact Form or Email us directly at info@sleepycompany.com. You’ll need to provide your order number and details of the missing item.

Returns and Exchanges

For products purchased directly from our website

If you are not 100% satisfied with your purchase for any reason, or if you would like to exchange for another size, print, or product, you have 30 days (from the date of delivery) to return it. Return products must be in original condition as set out below. Exchanges are limited to once per order.

Return conditions

You are welcome to try the product on your child, but please take adequate measures to preserve its condition.

  • Return product(s) must be: unused, unworn, unsoiled, unwashed, free from any odours (such as perfume, laundry detergents, body or pet smell), free from human or pet hair, in the original state you received them, and in the original packaging.
  • Packaging may consist of a drawstring bag, owner's guide, and room thermometer, OR just a drawstring bag, depending on the product purchased.
  • Return product(s) must be repackaged properly, in the original packaging before returning.
  • Please contact us on info@sleepycompany.com to obtain a return authorisation before returning any product(s) to us.

Kindly note, we do not sell used products to our customers. This is not only because customers have paid for a brand new product, but also to protect the health and wellbeing of little ones. Returned product(s) that do not meet our return conditions cannot be restocked and resold and therefore will be returned back to the customer at the customer’s expense.

Return authorisation and instructions

Please contact us on info@sleepycompany.com to obtain a return authorisation before returning any product(s) to us.

With the exception of faulty products under warranty, all products must be returned at your expense (However, we will cover the cost of shipping the exchange product(s) back out to you anywhere within Australia). Please use registered post or other secure method of delivery when sending the product(s) back to us. We are not responsible for any returned product(s) lost in transit.

Exchange process- once we receive the return product(s)

  • We will contact you to process the price difference between the returned product(s) and the exchange product(s).
  • We will post the exchange product(s) to you. We cover the cost of shipping the exchange product(s) back out to you anywhere within Australia.

Refund process- once we receive the return product(s)

  • A full refund for the purchase price of the product(s) will be issued if the return is within 30 days of delivery, or a store credit if return is after 30 days of delivery.
  • If you had paid for shipping on your order please note that shipping fees are not refundable as we have already incurred this cost with the carrier.
  • If you had received free or discounted shipping, including free shipping for prior exchanges, or any offer discounts on your order, and after the return of your product(s) your order is no longer eligible for free or discounted shipping, or offer discounts, we will deduct the calculated amount from your refund.

For products purchased from our authorised retailers

Returns or exchanges for products purchased from our authorised retailers need to be processed directly with the respective retailer. Please contact the retailer directly to inquire about their return and exchange policy.

Faulty Products

For products purchased directly from our website

If you have received a product from us and believe it is faulty or damaged, please contact us immediately info@sleepycompany.com To ensure a prompt resolution, please include the following information in your email:

  • Your proof of purchase or order number
  • Clear photos showing both the fault on the product and the product care/size label

After receiving the provided information, we will promptly assess it in accordance with our faulty products terms and conditions and get in touch with you via email.

For products purchased from our authorised retailers

If you have purchased our products from one of our authorised retailers and believe you have received a faulty product, we kindly request that you first contact the retailer directly. They will provide you with assistance in filing your claim and will ensure that all necessary information, including claim forms and supporting images, is forwarded to us for assessment. After receiving claim from the retailer, we will promptly assess it in accordance with our faulty products terms and conditions and get in touch with you via email.

Faulty products terms and conditions

If our assessment confirms that the fault is due to a manufacturing defect, we will take appropriate measures to rectify the issue at no cost to you. This may involve repairing or replacing the product.

In some instances, if we are unable to determine the fault from the provided images, we may need you to return the product to us for further inspection. If this is necessary, we will facilitate the return process by providing you with a prepaid shipping label via email.

It's important to note that if the fault is found to be unrelated to a manufacturing defect, the product will be returned to you at your expense. We would like to highlight that we do not accept claims for the following situations:

  • Purchases made from resellers who are not our authorised retailers.
  • Damage arising from normal wear and tear, negligent use or care, accidental damage, or improper handling of the product.
  • Insignificant minor variations in dimensions, color, and appearance.
  • Minor imperfections or superficial blemishes.
  • Fit-related concerns specific to individual baby or child.

Please note that garments may fit differently on babies and children due to their diverse sizes, growth rates, and body shapes. Additionally, individual preferences and comfort levels may vary, and thus fit-related issues are not covered under our faulty products policy. If you have any concerns regarding the fit of the product for your baby or child, please refer to the appropriate policy:

  • If you purchased directly from us, please consult our return and exchange policy.
  • If you purchased the product through our authorised retailers, please refer to their return and exchange policy.

Clearance, NQR, and TRIED-ON items

NQR (Not Quite Right) stock

These are new and very much functional products with minor imperfections and defects such as but not limited to:

  • Minor soiling (washing will normally clean these)
  • Minor marks (may or may not come off after washing)
  • Small holes or loose stitching, which has been repaired to prevent pulling away further.
  • Arms or legs already extended to the bigger size.
  • Detachable sleeves of different colour to the body.

TRIED-ON Stock

These items were briefly tried-on or tested but are in excellent condition with no functional defects or wear and tear. Some items may retain slight scent/soiling from being tried on. Simply wash them to enjoy your fantastic find!

Returns and Exchanges of Clearance, NQR, and TRIED-ON items

Sorry, we do not offer ‘change of mind’ refunds or exchanges on Clearance, NQR, or TRIED-ON items.

Warranty on Clearance, NQR, and TRIED-ON items

The purchase of Clearance, NQR, or TRIED-ON items forfeits the warranty for any defects disclosed to the customer during the time of purchase.

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