If an item is missing from your order, you must contact us within 7 days of order delivery. You can use our Contact Form or Email us directly at firstname.lastname@example.org. You’ll need to provide your order number and details of the missing item.
If you are not 100% satisfied with your purchase for any reason, or if you would like to exchange for another size, print, or product, you have 30 days (from the date of delivery) to return it. Return products must be in original condition as set out below. Exchanges are limited to once per order.
You are welcome to try the product on your child, but please take adequate measures to preserve its condition.
- Return product(s) must be: unused, unworn, unsoiled, unwashed, free from any odours (such as perfume, laundry detergents, body or pet smell), free from human or pet hair, in the original state you received them, and in the original packaging.
- Packaging may consist of a drawstring bag, owner's guide, and room thermometer, OR just a drawstring bag, depending on the product purchased.
- Return product(s) must be repackaged properly, in the original packaging before returning.
- Please contact us on email@example.com to obtain a return authorisation before returning any product(s) to us.
Kindly note, we do not sell used products to our customers. This is not only because customers have paid for a brand new product, but also to protect the health and wellbeing of little ones. Returned product(s) that do not meet our return conditions cannot be restocked and resold and therefore will be returned back to the customer at the customer’s expense.
Return authorisation and instructions
Please contact us on firstname.lastname@example.org to obtain a return authorisation before returning any product(s) to us.
With the exception of faulty products under warranty, all products must be returned at your expense (However, we will cover the cost of shipping the exchange product(s) back out to you anywhere within Australia). Please use registered post or other secure method of delivery when sending the product(s) back to us. We are not responsible for any returned product(s) lost in transit.
Exchange process- once we receive the return product(s)
- We will contact you to process the price difference between the returned product(s) and the exchange product(s).
- We will post the exchange product(s) to you. We cover the cost of shipping the exchange product(s) back out to you anywhere within Australia.
Refund process- once we receive the return product(s)
- A full refund for the purchase price of the product(s) will be issued if the return is within 30 days of delivery, or a store credit if return is after 30 days of delivery.
- If you had paid for shipping on your order please note that shipping fees are not refundable as we have already incurred this cost with the carrier.
- If you had received free or discounted shipping, including free shipping for prior exchanges, or any offer discounts on your order, and after the return of your product(s) your order is no longer eligible for free or discounted shipping, or offer discounts, we will deduct the calculated amount from your refund.
For products purchased from our authorised retailers
Returns or exchanges for products purchased from our authorised retailers need to be processed directly with the respective retailer. Please contact the retailer directly to inquire about their return and exchange policy.