Terms and conditions

Payment methods

You can pay for your The Sleepy Company purchase safely and securely with Visa, Mastercard, Paypal, or Afterpay. All customer and payment details are secured and encrypted by Sectigo (formerly Comodo) SSL security technology. Additionally, your credit card information is never stored on our website.

Order confirmations

Once an order is placed you will receive an order confirmation via your nominated email address. Please ensure that all items ordered, your contact and delivery details contained on your order confirmation are correct. If not, please contact our office immediately so that we can amend your order. Once your order is dispatched, your items ordered and delivery details cannot be changed.

If you do not receive an order confirmation email, please contact our office, as the email address recorded may not be correct. We will confirm receipt of your order and arrange for a confirmation to be resent.

Prices

All prices stated on our website in Australian Dollars and are inclusive of GST. The Sleepy Company reserves the right to change product prices without notice.

Discount codes

If using a discount code or gift certificate code in conjunction with your order please enter your code at checkout. If you require assistance please contact our office. A discount code or gift certificate code deduction cannot be applied after your order has been placed or beyond its expiry date. Please note that only one discount code may be used per transaction.

Order cancellations

Your order can be cancelled at any time prior to dispatch. All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled via email or in writing by you. You will receive a confirmation of cancellation via email from The Sleepy Company.

Product availability

The Sleepy Company updates its product availability daily. However, at times there may be an inventory error. If an item is unexpectedly out of stock or if there is any delay with the dispatch of your order you will be notified with 24 hours of purchase. You will be given the opportunity to either backorder the out of stock items or cancel your order at your convenience.

Promotions and subscriptions

You can subscribe to our newsletter to receive exclusive offers and notifications of new products. By placing an order with The Sleepy Company or registering as a customer you authorise us to send you promotional emails, exclusive sale offers and new product updates. You may unsubscribe from our newsletters at any time by clicking the unsubscribe link at the bottom of the newsletter.

Delivery

Delivery times given on this web site are indicative only. The Sleepy Company will not be liable for any failure to observe these delivery times. If however, delivery has not been affected after 14 days from the indicative delivery date the customer may treat the failure to deliver as a terminating contractual event and a full refund will be issued by The Sleepy Company to the customer.

The Sleepy Company is not liable for the non-delivery of parcels due to the incorrect address provided to The Sleepy Company by the customer.

The Sleepy Company is not liable for loss of parcels where customer had specified a delivery instruction to leave the parcel unattended at the delivery location.

For further info please see our shipping info page here

Returns and exchanges

If you are not 100% satisfied with your purchase for any reason, or if you would like to exchange for another size, print, or product, you have 100 days (from the date of delivery) to return it (Returns must be as per our return conditions below).

Return conditions

You are welcome to try the product on your child, but please take adequate measures to preserve its condition.

  • Return product(s) must be: unused, unworn, unsoiled, unwashed, free from any odours (such as perfume, laundry detergents, body or pet smell), free from human or pet hair, in the original state you received them, and in the original packaging.
  • Packaging may consist of a drawstring bag, owner's guide, and room thermometer, OR just a drawstring bag, depending on the product purchased.
  • Return product(s) must be repackaged properly, in the original packaging before returning.
  • Please contact us on info@sleepycompany.com to obtain a return authorization before returning any product(s) to us.

Kindly note, we do not sell used products to our customers. This is not only because customers have paid for a brand new product, but also to protect the health and wellbeing of little ones. Returned product(s) that do not meet our return conditions cannot be restocked and resold and therefore will be returned back to the customer at the customer’s expense. We reserve the right to reject any returns and exchanges that do not meet these conditions.

Returning the product(s)

With the exception of faulty products under warranty, all products must be returned at your expense (However, we will cover the cost of shipping the exchange product(s) back out to you anywhere within Australia). Please use registered post or other secure method of delivery when sending the product(s) back to us. We are not responsible for any returned product(s) lost in transit.

Our return address is:
The Sleepy Company
PO Box 2112
Keperra, QLD 4054

Exchange process- once we receive the return product(s)

  • We will contact you to process the price difference between the returned product(s) and the exchange product(s).
  • We will post the exchange product(s) to you. We cover the cost of shipping the exchange product(s) back out to you anywhere within Australia. For International exchanges regular shipping rates apply.

Refund process- once we receive the return product(s)

  • A full refund for the purchase price of the product(s) will be issued if the return is within 60 days of delivery, or a store credit if return is after 60 days of delivery.
  • If you had paid for shipping on your order please note that shipping fees are not refundable as we have already incurred this cost with the carrier.
  • If you had received free shipping or any offer discounts on your order, and after the return of your product(s) your order is no longer eligible for free shipping or offer discounts, we will deduct the calculated amount from your refund.

Product Warranty

We offer one year warranty* on all our products, for any faults or defects, with the exception of damaged goods due to customer's own negligence or normal wear and tear of the goods.

All products are checked prior to dispatch. However, if you receive a product which you believe is faulty or damaged please contact us immediately. You may be requested to provide photographs of the product to assist in determining the fault or damage.

If the product is determined to be faulty or damaged:

  • We will pay the repair costs of your product
  • If repair is not possible, we'll send you a replacement
  • You may be required to send the faulty/damaged product back to us for inspection. If this is the case we will email you a prepaid label you can use to send the faulty/damaged product back to us.

Your warranty begins from the date of delivery.

Please carefully read and follow the Care Instructions and Important Information in your Owner’s Guide (included with your product) to ensure you get the most out of your garment.

*Warranty covers, workmanship (seams/stitching), parts (zippers), and any fabric damage present when you first received your new product.
*Fabric damage or wear and tear as a result of item being used is not covered by the warranty, as this is something we have no control over.

NQR Seconds & Clearance products

NQR (Not Quite Right) Seconds are new and very much functional products which have failed quality inspections, due to minor imperfections and defects such as but not limited to:

  • Minor soiling (washing will normally clean these)
  • Minor marks (may or may not come off after washing)
  • Small holes or loose stitching, which has been repaired to prevent pulling away further.
  • Arms or legs already extended to the bigger size.
  • Detachable sleeves of different colour to the body.

Clearance products are just older styles we no longer make.

Returns and Exchanges of NQR Seconds & Clearance products

Sorry, we do not offer ‘change of mind’ refunds or exchanges on sale/discounted products such as NQR or Clearance products.

Warranty on NQR Seconds & Clearance products

The purchase of NQR or Clearance product(s) forfeits the warranty for any defects disclosed to the customer during the time of purchase. Warranty still applies to other defects unknown at the time of purchase.

Privacy policy

Your online privacy is very important to us and we appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. Our primary purpose in collecting personal information is to provide you with a safe, smooth and efficient shopping experience. We only collect personal information about you that we consider necessary for achieving this purpose. Your credit card information are not collected/stored on our website.

Refusal to supply

The Sleepy Company reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that we believe violates any of the above terms and conditions. The Sleepy Company further reserves the right to refuse or discontinue supply or services of any products without notice at The Sleepy Company’s own discretion

Disclaimer and use of our website

Every effort has been made to ensure the product information on this website is correct, however The Sleepy Company makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an "as is" basis.

Other information provided on this website is not medical or professional advice; no cure or treatment for disease is offered. The Sleepy Company recommends you seek professional advice for you and your child's individual needs.

The Sleepy Company is not liable in any way for any damages resulting from the use of this Website.

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.