Shipping, Returns, and Warranty

FREE Shipping & FREE Returns for 100 Days Australia Wide.

All our Australian orders get FREE Shipping on every order with NO order minimums! And if you are not 100% satisfied with you purchase for any reason, or if you would like to exchange for another size, print, or product,  you have 100 days to return it. We'll even pay for the return postage!

Shipping info

Australia

FREE Shipping on every order with NO order minimums! It's as simple as that.

We ship Australia wide using Australia Post- eParcel Post service. Estimated delivery timeframe is approximately 2-5 business days from despatch. A longer delivery time may apply for some regional addresses. Tracking information will be emailed to you upon despatch.

Please note: We do not ship to Parcel Lockers.

New Zealand (AU$7 Flat Rate)

We ship to New Zealand using DHL Global Mail service for a flat rate of AU$7. Estimated delivery timeframe is approximately 5-10 business days from despatch.

However please note: The Sleepy Company cannot make guarantees on behalf of any carriers particularly where delivery times and tracking information are concerned.

All other countries

We ship to all other countries using DHL Global Mail service. Estimated delivery timeframe is approximately 7-14 business days from despatch.

Please note: The Sleepy Company cannot make guarantees on behalf of any carriers particularly where delivery times and tracking information are concerned.

Shipping rates are weight based. Rates can be calculated in cart or during checkout. We use 10% of total order value to subsidise/reduce the cost of your shipping (charged to us by our carrier) in order to make international shipping as affordable as possible for our customers.

Processing and Despatch

All Australian orders are processed and despatched within 24 hours of being received except during weekends and public holidays. International orders are despatched within 48 hours of being received.

Please note: During busier periods where large number of orders are expected, there may be a few days delay in despatch. We'll notify you by email if this is the case.

If an item is out of stock, you will be notified immediately.

Shipping Confirmation and Tracking

We always send out order confirmation and shipping confirmation emails (with your parcel tracking info). Please add our email address info@sleepycompany.com to your "safe sender list" in your email client to help ensure you receive all of our emails.

If you do not receive a timely order confirmation, please check your junk mail or spam folder.

Re-shipping

Re-shipping cost applies to parcels returned to The Sleepy Company. Re-shipping situations may occur if:

  • there was an ordering error from the customer’s behalf and customer requests the parcel to be retracted before delivery,
  • if carriers failed to deliver due to incorrect delivery address supplied by customer,
  • or if the customer does not pick up the parcel from the local post office (in cases where customer was not home during delivery) and the parcel is eventually returned to us.

Returns and Exchanges

If you are not 100% satisfied with you purchase for any reason, or if you would like to exchange for another size, print, or product,  you have 100 days (from the date of delivery) to return it.

Conditions

Returns must be unworn, in the state you received them, and in the original packaging.

Please contact us on info@sleepycompany.com to obtain a return authorization.

Sending the item(s) back

Australia

Returns are easy and FREE for all orders Australia wide.

Once we receive your return request:

1)      We'll email you a prepaid postage label

2)      Simply print out this label and attach it to the return parcel

3)      Drop off the return parcel at any Australia post outlet so that we can track its delivery to us.

All other countries

With the exception of faulty goods under warranty, all products must be returned at your expense.

Please use registered post or other secure method of delivery when sending the product/s back to us. We are not responsible for any returned products lost in transit.

Once we receive the return item(s)

  • A full refund for the purchase price of the item(s) will be issued. If you had paid for shipping on your order please note that shipping fees are not refundable as we have already incurred this cost with the carrier.
  • OR for exchanges, we will need to process the difference (between item(s) returned and exchange item(s) + cost to ship (only outside of Australia) the exchange item(s) to you.

Industry Leading - One Year Full Warranty

We offer industry leading 'One Year Full Replacement Warranty' on all our products, for any faults or defects, with the exception of damaged goods due to customer's own negligence.

All products are checked prior to dispatch. However, if you receive a product which you believe is faulty or damaged please contact us immediately. You may be requested to provide photographs of the product to assist in determining the fault or damage.

If the product is determined to be faulty or damaged:

  • We will pay the repair costs of your product
  • If repair is not possible, we'll send you a replacement
  • You may be required to send the faulty/damaged product back to us for inspection. If this is the case we will email you a prepaid label you can use to send the faulty/damaged product back to us.

Your 'One Year Full Replacement Warranty' begins from the date of delivery.

Please follow any care instructions carefully to ensure you get the most out of your garment.