FAQ

Queries related to Purchasing

Do you offer Lay-by or AfterPay?

We do not offer Lay-by but we do offer AfterPay, a buy now, take now and pay later service. AfterPay allows you to pay for your product in four equal payments, with no interest charged. The key difference being you can complete the purchase immediately, you don't have to wait to complete your payment before you receive your product.

What payment methods do you accept?

We accept Visa, MasterCard, PayPal and AfterPay payments.

What about security?

Order details are secured and encrypted by Rapid SSL security technology. Additionally we do not store any credit card details on our system.

How much is the shipping cost and how long before I receive my order?

We offer Free Shipping Australia wide on all orders $150 and over, $9.95 Flat-Rate shipping for AU orders under $150 and all NZ orders. Shipping rates for all other countries are weight base and calculated automatically.

Australian delivery generally takes 2-5 business days from date of despatch. New Zealand delivery takes around 5-10 working days, and all other countries around 7-14 working days. More info at http://sleepycompany.com/shipping-returns-warranty/

What is your returns policy and how do I exchange or return an item?

If you are not 100% satisfied with your purchase for any reason, or if you would like to exchange for another size, print, or product, you have 100 days (from the date of delivery) to return it. Returns must be unworn, in the state you received them, and in the original packaging. More details at http://sleepycompany.com/shipping-returns-warranty/